Incident Management
Ticketing made easy
Manage, prioritize, and resolve tickets at scale with a unified workspace that helps agents move quickly, focus on the right issues, and deliver personalized support.
Resolve tickets before they’re even opened
Incident Management within DiliGenie provides better ticket creation, routing, management, and remediation methods. Tightly connected to the Knowledge Base capabilities and powered by AI, it even provides ticket deflection capabilities, helping your end-users self-serve the answers they need.